Operations Manager - Facilities Management
Location: Central Scotland
We are partnered with an industry leading Facilities Management contractor dedicated to delivering comprehensive projects to a diverse range of clients across Central Scotland. Their commitment to sustainability, and client satisfaction has positioned them as an industry leader. We are now seeking a highly skilled and experienced Operations Manager to join them and drive operations to new heights.
Role Overview: As an Operations Manager, you will be at the helm of facilities management operations across Central Scotland. You will oversee the day-to-day management, strategic planning, and execution of FM services, ensuring the highest standards of service delivery, client satisfaction, and operational efficiency.
Key Responsibilities:
- Operational Leadership: Lead and manage a team of facilities management professionals, ensuring effective and efficient service delivery across all sites.
- Client Management: Build and maintain strong relationships with clients, addressing their needs and ensuring high levels of satisfaction.
- Resource Management: Optimise resource allocation, including personnel, equipment, and materials, to achieve operational efficiency and cost-effectiveness.
- Compliance and Safety: Ensure all operations comply with relevant health, safety, and environmental regulations and standards.
- Budget Management: Develop, monitor, and manage budgets, ensuring financial targets are met and cost controls are in place.
- Performance Monitoring: Implement and monitor key performance indicators (KPIs) to measure and improve service delivery and operational performance.
- Continuous Improvement: Drive continuous improvement initiatives to enhance operational processes, service quality, and client satisfaction.
- Reporting: Provide regular reports to senior management on operational performance, challenges, and opportunities.
Qualifications and Experience:
- Extensive Experience: Proven experience in an operations management role within the facilities management or building services sector.
- Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve high performance.
- Client-Focused: Excellent client relationship management skills, with a commitment to delivering exceptional service.
- Financial Acumen: Strong financial management skills, with experience in budget planning and cost control.
- Regulatory Knowledge: In-depth knowledge of health, safety, and environmental regulations relevant to facilities management.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, team members, and senior management.
- Qualifications: Relevant qualifications in facilities management, business management, or a related field are desirable.
Why Join Them?
- Reputation: Join a leading FM contractor with a strong reputation for excellence.
- Impact: Play a key role in driving the success and growth of operations across Central Scotland.
- Growth Opportunities: Benefit from professional development opportunities and career progression within a dynamic and growing company.
- Competitive Package: Enjoy a competitive salary and benefits package, including performance-based incentives.