Operations Manager - Facilities Management

Operations Manager - Facilities Management

Location: Central Scotland

We are partnered with an industry leading Facilities Management contractor dedicated to delivering comprehensive projects to a diverse range of clients across Central Scotland. Their commitment to sustainability, and client satisfaction has positioned them as an industry leader. We are now seeking a highly skilled and experienced Operations Manager to join them and drive operations to new heights.

Role Overview: As an Operations Manager, you will be at the helm of facilities management operations across Central Scotland. You will oversee the day-to-day management, strategic planning, and execution of FM services, ensuring the highest standards of service delivery, client satisfaction, and operational efficiency.

Key Responsibilities:

  • Operational Leadership: Lead and manage a team of facilities management professionals, ensuring effective and efficient service delivery across all sites.
  • Client Management: Build and maintain strong relationships with clients, addressing their needs and ensuring high levels of satisfaction.
  • Resource Management: Optimise resource allocation, including personnel, equipment, and materials, to achieve operational efficiency and cost-effectiveness.
  • Compliance and Safety: Ensure all operations comply with relevant health, safety, and environmental regulations and standards.
  • Budget Management: Develop, monitor, and manage budgets, ensuring financial targets are met and cost controls are in place.
  • Performance Monitoring: Implement and monitor key performance indicators (KPIs) to measure and improve service delivery and operational performance.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance operational processes, service quality, and client satisfaction.
  • Reporting: Provide regular reports to senior management on operational performance, challenges, and opportunities.

Qualifications and Experience:

  • Extensive Experience: Proven experience in an operations management role within the facilities management or building services sector.
  • Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve high performance.
  • Client-Focused: Excellent client relationship management skills, with a commitment to delivering exceptional service.
  • Financial Acumen: Strong financial management skills, with experience in budget planning and cost control.
  • Regulatory Knowledge: In-depth knowledge of health, safety, and environmental regulations relevant to facilities management.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, team members, and senior management.
  • Qualifications: Relevant qualifications in facilities management, business management, or a related field are desirable.

Why Join Them?

  • Reputation: Join a leading FM contractor with a strong reputation for excellence.
  • Impact: Play a key role in driving the success and growth of operations across Central Scotland.
  • Growth Opportunities: Benefit from professional development opportunities and career progression within a dynamic and growing company.
  • Competitive Package: Enjoy a competitive salary and benefits package, including performance-based incentives.